Privacy policy

 

 

Last updated: March 14, 2025

This Privacy Policy describes how Vesmir (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.vesmir.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 

2. Information We Collect

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

Information We Collect Directly from You

  • Contact details: Name, address, phone number, and email.

  • Order information: Billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: Username, password, and security questions.

  • Customer support information: Information you include in communications with us, such as inquiries via email or live chat.

Information We Collect Automatically

  • Usage Data: Includes device information (IP address, browser type, operating system, network connection), browsing behavior on our Site, and analytics data.

  • Cookies & Tracking Technologies: We use cookies, pixels, web beacons, and similar technologies to collect data on interactions with our Site, improve user experience, and conduct analytics.

 

Information from Third Parties

  • Payment Processors: We collect payment-related data (such as bank account, credit/debit card details, billing address) via our third-party payment providers to process transactions securely.

  • Marketing & Advertising Partners: We may receive analytics and advertising insights from platforms like Shopify, Google, and Meta (Facebook, Instagram) to improve marketing efforts and provide relevant ads.

 

3. How We Use Your Information

We use the information collected to:

  • Provide and improve our products and services.

  • Process and fulfill orders, including payment and shipping.

  • Enhance security, prevent fraud, and ensure account integrity.

  • Provide customer support and respond to inquiries.

  • Deliver targeted advertisements and personalized marketing campaigns.

  • Comply with legal obligations and enforce our terms and policies.

 

4. Behavioural Advertising & Opt-Out Options

We use your personal information for targeted advertisements or marketing communications that we believe may be of interest to you.

For more information, visit the Network Advertising Initiative’s educational page.


Opt-Out of Targeted Advertising:

 

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Vendors assisting with payment processing, shipping, marketing, analytics, and customer support.

  • Advertising & Marketing Partners: Platforms like Meta Ads, Google Ads, and email marketing providers for relevant advertising.

  • Legal Compliance: If required by law, court order, or to protect our rights and users.

  • Shopify: Our store is hosted on Shopify, which may process your data as outlined in its privacy policy.

 

6. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce policies. When you place an order through our Site, we will maintain your order information unless you request its deletion.

 

7. Do Not Track (DNT)

We do not alter our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.

 

8. Consent & Withdrawal

By providing personal information, you consent to its collection and use for processing orders, fulfilling purchases, and marketing (if applicable). If you wish to withdraw your consent, contact us at hello@vesmir.com.au.

 

9. Third-Party Services & International Data Transfers

Some of our service providers operate internationally, meaning your data may be transferred and processed outside your country of residence. We ensure compliance with data protection regulations when transferring personal data internationally.

 

10. Security Measures

We implement reasonable safeguards to protect personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is 100% secure.

 

11. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Correction: Request details of your personal data held by us.

  • Deletion: Request the removal of your data.

  • Marketing Preferences: Opt-out of promotional emails or targeted advertising.

  • Portability: Request a copy of your data in a machine-readable format.

To exercise any of these rights, email hello@vesmir.com.au.

 

12. Cookies & Tracking Technologies

We use cookies to improve site functionality and user experience. You can adjust cookie settings in your browser preferences. Shopify’s cookie policy can be found here.

 

13. Children's Data

Our Services are not intended for individuals under the age of 16. If we become aware that we have collected personal data from a minor, we will take steps to delete it.

 

14. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal information.

 

15. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated "Last updated" date.

 

16. Contact Us

For questions about this Privacy Policy or your data rights, contact us at:

Vesmir
📧 Email: hello@vesmir.com.au
📍 Address: PO Box 2503, Brookside Centre, QLD, 4053, AU
🌐 Website: www.vesmir.com.au

By using our website, you consent to the terms outlined in this Privacy Policy.