FAQ

Find answers to your most common queries below.

FAQ

Find answers to your most common queries below.

Our products

What materials do you use in your jewellery?

Will your jewellery tarnish?

Is your jewellery waterproof?

Why are only some pieces available in gold and silver?

What is moissanite?

Are your pearls real?

What if an item is sold out?

Orders & shipping

How long will my order take to arrive?

Can I change my order?

Do you ship internationally?

Do you offer express shipping?

Can my order be left at the door?

Do you ever have sales or discounts?

Returns

What is your returns policy?

How do I return an item?

Can I exchange an item?

What if my jewellery arrives damaged?

Aftercare

How do I look after my sterling silver jewellery?

How do I take care of my pearls?

Do your pieces come with a warranty?

Gifting

What if I need help choosing a gift?

Do you offer gift wrapping?

Can I add a gift note?